We participate in the Unclaimed Assets Scheme established under the Dormant Bank and Building Society Accounts Act 2008. We may not take into account activity on other accounts that you may hold with us or your access to our Online Banking service.Īccounts that have been dormant for an extended period of time may be included in the Unclaimed Assets Scheme described below. In assessing if your account is dormant we will consider if there have been any transactions through your account. This means that you won't be able to make transactions on the account. Lost accounts are sometimes referred to as 'dormant accounts', as they've been inactive for some time and we may have closed them. We'll also ask you to provide some information and documents to prove who you are and/or your entitlement to the account, before it can be paid. It’ll help to identify your account if you're able to provide any related account documentation, such as an old statement, passbook or other correspondence. To find and reclaim your balance visit us in branch, or you can use a free tracing service by visiting This is an official site supported by the Building Societies Association (BSA), National Savings and Investments (NS&I) and UK Finance.
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